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Frequently Asked Questions

Curious about carpet or rug cleaning and restoration? You're in the right place. Explore our FAQ page to uncover the real truths behind stains, odors, damage, and everything in between.

 

At Restoration Rugs, we break down what’s fact, what’s myth to show you how to give your rugs the expert care they deserve.

Hand Cleaning Carpet
Rug Cleaning Vacuum
Deep Vacuum Cleaning
Stack of Rugs

Cleaning Services

Q

"Do you clean wall-to-wall & upholstery?"

A: No, we specialize in carpet and rugs that can be removed from your home to be treated with hands on care from our specialized staff.

Q

“Is your carpet cleaning methods safe for kids and pets?”

A: Yes! We ensure that no harsh chemicals or detergents are used. Our eco-friendly methods ensure your home stays clean, healthy, and safe for the whole family.

Q

“Are your methods environmentally safe?”

A: Yes, our cleaning methods at Restoration Rugs are environmentally safe. We use eco-friendly, non-toxic products that are safe for your family, pets, and the planet — without sacrificing cleaning power. Our process is designed to minimize water waste and avoid harsh chemicals.

Q

“Is professional carpet cleaning worth it?”

A: Yes, professional carpet cleaning is worth it — especially for preserving your carpet’s life, appearance, and hygiene. DIY methods like spot sprays often leave residue, miss deep dirt, or even damage delicate fibers. 


At Restoration Rugs, we use expert techniques tailored to your carpet type, ensuring a deeper clean that’s safe, effective, and long-lasting.

Q

“Will carpet cleaning remove all stains/odors?”

A: Carpet cleaning can remove most stains and odors (caused by wine, pet urine, mold, smoke ect.,) especially when treated early — but not all stains are guaranteed to come out completely. Factors like the type of spill, how long it’s been there, and the carpet material matter. 


At Restoration Rugs, we use specialized treatments that go beyond surface cleaning to target deep odors and tough stains, giving you the best possible results

Q

“How often should I get my carpets cleaned?”

A: We recommend professional carpet cleaning every 12 to 18 months, but high-traffic areas, pets, or allergies may require more frequent cleanings — around every 6 to 12 months.


At Restoration Rugs, we tailor our recommendations based on your carpet type, usage, and lifestyle for the best long-term care.

Q

“Will my carpets shrink or get damaged?”

A: Not when cleaned properly. At Restoration Rugs, we assess your carpet’s material and construction (handmade vs. machine) before cleaning to prevent shrinkage, dye bleed, or fiber damage. Our gentle, customized methods ensure a deep clean that’s safe for even the most delicate rugs and carpets.

Q

"How Long does it take to clean my carpet or rug?"

A: Usually, we can have your carpet or rug ready between 5-7 days depending on the size, soil level and stain type.

Q

“How much does cleaning my carpet or rug cost?”

A: Well, it depends. We need to evaluate the rug’s material, the soil level, size, and thickness. You can email or text photos, or even come in with your rug for a free quote.

Restoration Services

Q

"Can my rug actually be restored, or is it too damaged?"

A: Don’t lose hope! We need to evaluate the damage but we have successfully repaired many rugs in varying states including color correction, reweaving, fringe repair and deep cleaning.

 

Send us photos or come by the shop for a free quote!

Q

 "How much does rug or carpet restoration cost?"

A: Pricing varies based on the size, condition, type (handmade or machine-made), and required services (cleaning, repairs, patching, etc.). Feel to call or bring your rug in for a free estimate!

Q

“Will restoration change the look or value of my rug?”

A: Professional restoration is designed to preserve or enhance the rug’s original beauty and structure — not change it. At Restoration Rugs, we match colors, patterns, and materials to retain authenticity, especially for antique or handmade pieces.

Q

“How long will the restoration process take?”

A: Time varies by rug type, the extent of damage, and current client list, but typically ranges from 1 to 4 weeks. Intricate repairs may take longer, but cleanings alone are often completed within a few days.

Q

“Is it safe to restore antique or heirloom rugs?"

A: Yes — but only by trained professionals. Delicate, older rugs need special handling to avoid further damage. Restoration Rugs has over 45 years of experience in restoring valuable and vintage rugs safely and skillfully.

Q

“Can you repair Bug/Moth Damage?”

A: Yes! However, be careful as if you have noticed these damages in one area of your home, you are likely to find it in other places. At Restoration Rugs we provide both repair and moth proofing to keep your home safe and protected.

Q

"How Long does it take to clean my carpet or rug?"

A: Usually, we can have your carpet or rug ready between 5-7 days depending on the size, soil level and stain type.

Q

“How much does cleaning my carpet or rug cost?”

A: Well, it depends. We need to evaluate the rug’s material, the soil level, size, and thickness. You can email or text photos, or even come in with your rug for a free quote.

Restoring Rug: Holes in Rug
Rug Repair and Restoration

Have More Questions?
Call or request a quote today!

Contact Us

Address

1427 Lincoln Blvd, Santa Monica, CA 90401

Contact

424-238-8200

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Opening Hours

Tuesday

10:30 am – 4:30 pm

Wednesday

10:30 am – 4:30 pm

Thursday

10:30 am – 4:30 pm

Friday

10:30 am – 4:30 pm

Saturday

10:30 am – 4:30 pm

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